A new era
has dawned in customer services with the functioning of the
Round-the-Clock Customer Service Centre on contact no 155333. As a pilot project, this customer service centre
will function as a single-window facility where consumers can pay their
electricity bills and/or register their day-to-day grievances. Any kind
of complaints like wrong billing, defective meters, failure of power
supply, low voltage, un-scheduled outages, etc. round the clock can be
reported here. These complaints will be taken up by the centre till
their grievances are redressed and also written confirmation is sent.
also plan to launch similar consumer care centers in 24 more areas
within the twin cities shortly, and in all districts within its purview.
The main aim of the scheme is to provide better, quicker, and more
responsive and responsible services to its customers.