Status of the complaints received in Prajavani as on 30/11/2011

SI. No.	Date of Prajavani conducted	No. of Complaints Received	No. of complaints Attended	No. of complaints not Attended
1	02/05/2011	10	10	-
2	06/06/2011	1	1	-
3	04/07/2011	8	8	-
4	01/08/2011	2	2	-
5	05/09/2011	7	5	2
Total		28	26	2

May-2011 | June-2011 | July-2011 | Aug-2011 | Sept-2011

COMPLAINTS RECEIVED DURING PRAJA VANI PROGRAMME DATED 5/9/2011 AT CORPORATE OFFICE/ CPDCL

SI. No.	Service Connection Number	Name & Address of the Consumer	Registration Number	Nature of the complaint	Remarks	Status
1	A2011323 & A2011335	Shaik Shareef,H. No 7-1-217, Flat No 111, Central Park Appt, Ameerpet, Hyderabad	CN00000025 Dt 5/9/2011	Irregularities in meter readings, defective meter and hence surcharge for a long period.	Endorsed to SE/Op/ Hyd (North)	No irregularities were found in respect of SC.No.A2011323, hence reply given to the consumer on 8/9/2011. Report called from SE/Op/Hyd(North) in respect of SC.No.A2011335. Report not submitted. Reminder sent on 23/11/2011.
2	Not Given	K. Laxmi Madhavi	CN101045000026 Dt 5/9/2011	Agricultural service applied in January'2011 not released till date.	Endorsed to SE/Op/ Medak	Service released on 19/11/2011 with SC.No.1111 00605 as per the CSC report.
3	Not Given	P. Prabhakar Reddy>	CN101045000027 Dt 5/9/2011	Agricultural service applied in January'2011 not released till date.	Endorsed to SE/Op/ Medak	Service released on 19/11/2011 with SC.No.1111 00607 as per the CSC report.
4	Not Given	>P. Sharada	>CN101045000028 Dt 5/9/2011	Agricultural service applied in January'2011 not released till date.	Endorsed to SE/Op/ Medak	Rectification Report not submitted. Reminder sent on 23/11/2011.
5	E2-3822	M. Ravi Shankar, Flat No 301, 3rd Floor, Mitta Chambers, H. No. 5-4-8, Abids, Hyderabad.	CN05139000029 Dt 5/9/2011	Refund / Adjustment of excess amount charged as per the orders of Vidyuth Ombudsman.	Endorsed to SE/Op/ Hyderabad ( Central) Circle	The bills issued in the commercial category for the period from March-2010 to August-2010 i.e., for six months were revised and the differential amount of Rs,2677/- was credited to the consumer and the same will be adjusted in the future bills as informed by SE/Op/Hyd(Central). The same was informed to the consumer on 8/11/2011.
6	CZ028169	T. N. Hari Gopal, 401, Ashray Elelgant, 10-2-47, West Maredpally, Secunderabad.	CN03134000031 Dt 5/9/2011	Clarification of amounts received by CPDCL from Mumbai	Letter sent to the Chief General Manager (Finance).	Reply sent to the consumer with payment details on 27/10/2011 as per the information communicated by the CGM(Finance).
7	C5003732>	Adbul Rasheed,H. No. 11-6-837/C, Red Hills, Hyderabad	CN05141000032 Dt 5/9/2011	Withdrawal of case booked under un-authorised use of electricity.	Endorsed to SE/Assessments	Consumer was informed to make an appeal in the office of SE/Assessments (who is the Appellate Authority in this regard) duly paying the necessary fees and 50% of Final Assessment amount as per the APERC Regulations. The ADE/Op/AC Guards was informed to submit the factual report on the case.

COMPLAINTS RECEIVED DURING PRAJA VANI PROGRAMME DATED 4/7/2011 AT CORPORATE OFFICE/ CPDCL

SI. No.	Service Connection Number	Name & Address of the Consumer	Registration Number	Nature of the complaint	Remarks	Status
1	72033-203	G. Sudhakar, Yenkepally (V) Chevella (M)	CN02127000013	Service wire hanging down at Agricultural service premises as shown in photos enclosed.	Endorsed to SE/Op/ RR(South) circle	The complaint was rectified by erecting 2Nos intermediate poles and stringing of loose lines as informed by SE/Op/RR(South) Circle
2	R1-3313	Ali Abbas, H. No 22-5-475 Panjeshah, Hyd - 2	CN04136000015	Request for surcharge waival included from long period	Endorsed to SE/Op/ Hyd(South) circle	Intimated Superintending Engineer/Operation/ Hyderabad ( South) Circle to furnish the status of the service whether working or UDC. Verified to be in service. Note run by SE/Commercial. Approval accorded to pay the actual CC charges with surcharge @ 14% instead of 18%. Intimated to the consumer by the CGM(Commercial)
3	Not Given	Mohd. Zakir, H. No 9-11-35/C/1, Qazigalli, Golconda, Hyderabad	CN05141000016	Shifting of the transformer from the house premises	Endorsed to SE/Opn/ Hyd(Central) Circle	Estimate sanctioned under DC works. The consumer has made payment of 10% of estimated cost. Work is completed as informed by the consumer over phone.
4	Not Given	Mohd. Riyaz, H. No 18-12-418/8/A, Beside Habeeb Function Hall, Hafeez babanagar Chandrayangutta, Hyderabad	CN01437000017	Shifting of the transformer to a safe place	Endorsed to SE/Op/Hyd(South) Circle	Report submitted by ADE/Op/Falaknuma stating that the DTR cannot be shifted from its existing place due to dispute regarding vacating the land. If the consumer shows suitable un-objectable place, the DTR can be shifted. Reply sent to the consumer stating the same vide Lr.No.GM(CS)/Cor.Off/Hyd/D.No:407, Dt:16/8/2011.
5	R2025541	M. A. Qadeer Chanchalguda	CN04137000019	Billing Problem	Application given in urdu, consumer was asked to submit in English. Submitted on 12/7/2011. Endorsed to SE/Op/Hyd(South) Circle	Action taken report submitted by SE/Op vide letter dated 6/9/2011. Revised bill issued.
6	R2049709	M. A. Qadeer Chanchalguda	CN 0413700020	Theft case booked	Application given in urdu, consumer was asked to submit in English. Submitted on 12/7/2011. Endorsed to SE/Op/Hyd(South) Circle	Action taken report submitted by SE/Op vide letter dated 6/9/2011. Revised bill issued.
7	Not Given	M/ s Netaji Gramudyog Utpadan, 9-68/a Balapur village RR Dist.	CN0212800021	Installation of 1 No 160KVA DTR instead of 2 Nos 63 KVA DTRs in respect of extension of supply to the premises.	Endorsed to SE/Op/ RR(South) circle	Single estimate for 1No.100KVA DTR is sanctioned instead of 2Nos 63KVA DTRs. Intimation was issued to the consumer for making payments as informed by SE/Op/RR(South) Circle
8	Not Given	M/s Royal Colony residents welfare association, Royal colony, Balapur Village RR Dist.	CN02128000022	Erection of 1 No 100KVA sanctioned DTR at Royal colony, Balapur.	Endorsed to SE/Op/ RR(South) circle	The work of erection of 1No. 100KVA DTR at Royal Colony was completed on 18/8/2011 as informed by SE/Op/RR(South) Circle

COMPLAINTS RECEIVED DURING PRAJA VANI PROGRAMME DATED 6/6/2011 AT CORPORATE OFFICE/ CPDCL

SI. No.	Service Connection Number	Name & Address of the Consumer	Registration Number	Nature of the complaint	Remarks	Status
1	M1 - 10651	Zakir Hussain, 20-4-1112/9, Jullu Khana, Hussaini Alam.	CN04136000002	Change of Category & serving the bill,withdrawal of Pilferage case, CC charges & ACD due.	Endorsed To Superintending Engineer/ Assessments	Consumer was asked to pay 50% of the amount as per APERC regulation No 4. The final order is issued for Rs.3,023/- on 3.6.2011 as informed by SE/ Assesstments. Service changed to Category-I on 3/5/2011. Reply sent to consumer vide Lr.No.GM(CS)/Cor.Off/Hyd/D.No:416, Dt:19/8/11
2	M1- 10617	Zakir Hussain, 20-4-1112/9, Jullu Khana, Hussaini Alam.	CN04136000003	Change of Category & serving the bill,withdrawal of Pilferage case, CC charges & ACD due.	Endorsed To Superintending Engineer/ Assessments	Consumer was asked to pay 50% of the amount as per APERC regulation No 4. The final order is issued for Rs.1,503/- on 3.6.2011 as informed by SE/ Assesstments. Service changed to Category-I on 3/5/2011. Reply sent to consumer vide Lr.No.GM(CS)/Cor.Off/Hyd/D.No:416, Dt:19/8/11
3	3108 00054	G. Ramanarayana Reddy, Plot No 628 Street No. 35, Jubilee Hills Hyderabad	CN02126000004	Agricultural service connections bills issued without meter readings	Endorsed To Superintending Engineer/ Ranga Reddy ( South) Circle .	Based on the consumer representation, revised bill of Rs 29,978.04/- was issued and consumer paid Rs 23,240/-. Balance to be paid was also communicated to consumer, as informed by SE/Opn/ RR(S) Circle . Reply sent to consumer vide Lr.No.GM(CS)/Cor.Off/Hyd/D.No:415, Dt:19/8/11
4	3108 00140	G. Ramanarayana Reddy, Plot No 628 Street No. 35, Jubilee Hills Hyderabad	CN02126000005	Agricultural service connections bills issued without meter readings	Endorsed To Superintending Engineer/ Ranga Reddy ( South) Circle .	Based on the consumer representation, revised bill of Rs 28,999.20/- was issued and consumer paid Rs 6,240/-. Balance to be paid was also communicated to consumer, as informed by SE/Opn/ RR(S) Circle . Reply sent to consumer vide Lr.No.GM(CS)/Cor.Off/Hyd/D.No:415, Dt:19/8/11
5	Not provided	Shaik Shavali Pasha, Anjaiah Nagar Basthi, Opp: Church Gachi Bowli H. No 1-60/30/18/1/1	CN01132000006	Low voltage problem and poor power supply, cable wires around the pole.	Endorsed to DE/Op/ Gachi Bowli	The erection of 1 no 100KVA DTR with four spans 11 KV line and 8 spans LT Three Phase 4 wire lines is completed and Transformer charged on 31/5/2011. Now the voltage problem is solved and the supply position is satisfactory as informed by DE/Opn/ Gachi Bowli. Reply sent to consumer vide Lr.No.GM(CS)/Cor.Off/Hyd/D.No:419, Dt:19/8/11
6	A4018247	T. M. Mohan das, 10-3-282/2/A, Humayun Nagar, Hyderabad	CN05141000007	Dismantlement of Services & clarification on bills issued	Clarification given to consumer by CGM( Finance) Consumer was satisfied	Complaint Disposed
7	A9000007	Capt. Y. C. Reddy 8-2-293/82/L-139A, MLA colony Raod No 12, Banjara Hills Hyderabad	CN03133000008	Fraudulent power connection given to Mr. M. Gopal bearing Sc. No A9000007.	Endorsed to Superintending Engineer/Operation/ Hyderabad ( North) Circle	The service connection was released in 1998 in the name of Sri M. Gopal Rao, and the House number in the bill is erroneously coming as plot no 17/C/A instead of plot no part of 139/A. Necessary action has been initiated to correct the House number on the electricity bills of Sc. No A9000007 as informed by SE/Opn/ Hyd ( North) Circle
8	BZ 063737	Noorunnisa Begum, H. No 90/C Nallagutta Ramgopalpet, Secunderabad	CN03135000009	Ownership documents submitted for relase of supply are required	Endorsed to Superintending Engineer/Operation/ Hyderabad ( North) Circle	The Service connection is in the name of MD. Omer Arif, Plot no 47, Malani Colony which was released on 16/9/2004. The documents of this service connection are not available as informed by DE(Tech)/ Hyd (North) Circle.
9	BZ 065839	Noorunnisa Begum, H. No 90/C Nallagutta Ramgopalpet, Secunderabad	CNO3135000010	Ownership documents submitted for relase of supply are required	Endorsed to Superintending Engineer/Operation/ Hyderabad ( North) Circle	The Service connection is in the name of MD. Omer Arif, which was released on 10/2/2009. The documents of this service connection has been handed over to Noorunnisa Begum as informed by DE(Tech)/ Hyd (North) Circle.
10	BZ 036224	Noorunnisa Begum, H. No 90/C Nallagutta Ramgopalpet, Secunderabad	CN03135000011	Ownership documents submitted for relase of supply are required	Endorsed to Superintending Engineer/Operation/ Hyderabad ( North) Circle	The Service connection is in the name of Smt. Noorunnisa Begum, W/o Late M. A. Razak H. No 90/C, Nallagutta, Ramgopal pet Secunderabad which was released on 31/12/1997. The documents of this service connection are not available as informed by DE(Tech)/ Hyd (North) Circle.

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