1.
What is APCPDCL?
APCPDCL
is committed to serve the consumers at par with the latest technology
and innovative ideas. It was incorporated under the AP Electricity
Reform Act 1998 for the distribution of electricity to about
4.5 million consumers spread over seven districts, including
the twin cities of Secunderabad and Hyderabad.
Top
2.
What is Spot Billing?
We
are committed to quality supply and correct meter reading. Under
this direction, we have introduced the Spot Billing system.
The meter reader will visit your place, record the meter reading,
and issue the bill using a hand-held computer. The particulars
of the meter reading are entered in the customers' pass books.
Top
3.
What is "Customer's Pass Book"?
Under
the Spot Billing system, APCPDCL will issue to all its customers
pass books with their service connection numbers. The meter
reader will enter your meter readings and other billing particulars
into the pass book. This will ensure that you are billed accurately,
and will help reduce billing-related complaints.
Top
4. What is the prevailing Electricity Tariff?
Please
see the
Electricity
Tariff
details provided in the home pages.
Top
5.
How can I pay the electricity bill?
Please
see the
payment
options
provided in the home page.
Top
6.
How can i get a new electricity connection, and what are the
charges to be paid?
Apply
for an electricity connection through APCPDCL's
online
application form.
To know more about the charges to be paid, please contact the
APCPDCL's
Customer
Service Centers.
You can also see under
forms
in the home pages.
Top
7.
Where can I send my complaints and suggestions?
You
can contact
Top
8.
How is power restoration prioritised after cyclones?
Restoration decisions are based on the number of customers served
by a particular device. We restore power to devices serving
the most customers first. The specific prioritization order
is as follows:
-
Feeders
are restored first, as they typically serve 1500 - 3000 customers.
-
Tap lines are restored next, as they typically serve 25 -
50 customers.
-
Individual transformers are the last devices restored as they
only serve three customers on average. The cause of a customer's
outage will help determine the order in which their power
will be restored, as detailed above.
Top
9.
Why do a few customers have power, while their neighbors remain
out?
Customers in the same neighborhood
may be served from separate feeders. These feeders may be
more severely damaged than the ones serving their neighbours'
homes.
NOTE: Not seeing a crew does not mean a customer's
situation is not being addressed. In outage situations, crews
are diligently working to cut trees and restore lines and
it is sometimes the case that power can be restored to areas
without customers actually seeing a crew. If you notice damage
to the meter base, that damage must be repaired before APCPDCL's line and service staff can restore power to the
home. An electrician will be needed to make the repairs.
Top
10.
Why are customers experiencing momentary restoration, followed
by another outage?
Crews have restored power repeatedly
to some areas because trees and tree limbs continue falling
into lines, causing wide fluctuations in the number of customers
without power.
Top
