|
Si No. |
Service Required |
Time Limit |
|
1. |
Restoration
of Power Supply |
|
|
a) |
Fuse of Calls (HT/LT) |
|
| |
Cities & Towns
|
4 Hrs |
| |
Rural Areas |
12 Hrs |
|
b) |
Line break downs |
|
| |
Cities & Towns |
6 Hrs |
| |
Rural Areas |
24 Hrs |
|
c) |
Replacement of failed DTRs |
|
| |
Cities |
24 Hrs |
| |
Rural Areas |
48 Hrs |
|
|
|
|
|
2 |
Quality
of Power |
|
|
a) |
Variation of Voltage &
Frequency |
4 Hrs |
|
b) |
Improve Quality of
Power Supply |
10 Days |
|
c) |
Relating to
Distribution System |
120 Days |
|
|
|
|
|
3 |
Scheduled
Outages |
|
|
a) |
Interruption |
12 Hrs |
| |
|
|
|
4 |
Release
of New Connections/Additional Load |
|
|
a) |
On existing network (LT
Services) |
15 Days |
|
b) |
Additional/Enhancement
of DTRs (LT Services) |
30 Days |
|
c) |
HT (From the payment of
estimated charges) |
120 Days |
|
d) |
EHT (From the payment of
estimated charges) |
180 Days |
| |
|
|
|
5 |
Transfer
& Conversion of Services |
|
| |
Transfer of Ownership
|
30 Days |
| |
Change of Category |
30 Days |
| |
Conversion from LT
Single Phase to 3-Phase |
30 Days |
| |
Conversion from LT
to HT & Vice Versa |
90 Days |
| |
|
|
|
6 |
Consumers
Bills |
|
| |
If no Information required |
Immediately |
| |
If Addl. Information required |
7 Days |
| |
Other Cases |
15 Days |
| |
|
|
|
7 |
Complaints
on Meters |
|
| |
Correction of Meters |
7 Days |
| |
Replacement of Defective
Meters |
30 Days |
| |
Replacement of Burnt Meters |
7 Days |
